FAQs – Skyniks Electronic & Electrical Solutions
Welcome to the Skyniks Frequently Asked Questions (FAQs) section. Here, we address common questions about our wide range of Electronic & Electrical products and services. Whether you’re curious about our solar power solutions, delivery options, warranties, or how to place an order, you’ll find clear answers to help make your shopping experience easy and convenient. Explore the FAQs below to learn more about what we offer and how Skyniks can meet your home, business, or industrial energy needs.
1. What products does Skyniks offer?
Skyniks offers a wide range of Electronic & Electrical products, including solar power solutions, power storage systems, generators, small tools, and electrical accessories.
2. Do you provide solar power solutions for homes and businesses?
Yes, we offer solar power solutions customized for both residential and commercial use, ensuring energy efficiency and sustainability.
3. What brands do you work with?
We partner with leading manufacturers and distributors known for their high-quality Electronic & Electrical products. Our multi-brand platform offers reliable options to suit various needs.
4. Do your products come with a warranty?
Yes, all our products come with manufacturer warranties. The warranty terms may vary depending on the product type and brand.
5. Do you offer installation services?
Currently, we provide guidance and support on installation for many of our products. For complex installations, we can recommend certified technicians.
6. Can I buy products online from Skyniks?
Yes, Skyniks is a retail e-commerce platform where you can browse and purchase our Electronic & Electrical products online from the comfort of your home.
7. Is there a physical store I can visit?
Currently, we operate mainly online, but our team is available to answer any inquiries and provide support via phone, email, or chat.
8. Do you deliver across Kenya?
Yes, we provide countrywide delivery services. We offer free delivery within Nairobi, and affordable delivery rates to other regions in Kenya.
9. How long does delivery take?
Delivery within Nairobi typically takes 1-2 business days. Delivery to other parts of Kenya may take 2-5 business days, depending on the location.
10. What payment methods do you accept?
We accept various payment options including M-PESA, bank transfers, and secure online payments through our e-commerce platform.
11. Can I track my order?
Yes, once your order is confirmed and dispatched, you will receive tracking details to monitor the delivery progress.
12. Do you sell power backup generators?
Yes, we stock a range of generators suitable for both residential and commercial power backup solutions.
13. Are your solar systems off-grid or hybrid?
We offer both off-grid and hybrid solar power systems, depending on your energy requirements and preferences.
14. Do you offer customized energy solutions?
Absolutely! We provide customized Electronic & Electrical solutions tailored to your specific needs, whether for home, business, or industrial applications.
15. How do I know which product is right for me?
Our customer support team is available to assist you in selecting the best product based on your specific needs and budget.
16. What makes Skyniks different from other Electronic & Electrical suppliers?
At Skyniks, we focus on quality, customer satisfaction, and convenience. We offer a wide selection of trusted brands, competitive prices, free delivery in Nairobi, and a commitment to tailored customer solutions.
17. Can businesses buy products in bulk from Skyniks?
Yes, we welcome bulk orders for businesses and provide special offers, pricing, and support for larger purchases.
18. How do I contact customer support?
You can reach our support team by phone, email, or through our website’s contact form. We’re available to assist you with inquiries, orders, and after-sales service.
19. Do you offer after-sales support?
Yes, we provide after-sales support to ensure our customers are satisfied with their products and receive assistance when needed.
20. Does Skyniks offer discounts or promotions?
We regularly run special offers and promotions on selected Electronic & Electrical products. Subscribe to our newsletter or follow us on social media for updates on the latest deals.
